Cancellation Policy
At Lavish Studio, we understand that life can be unpredictable and that sometimes, plans may need to change. To ensure that we can continue to provide the highest quality service to all our valued clients, we have implemented the following cancellation policy:
1. 24-Hour Notice Requirement:
We kindly request that any cancellations or rescheduling of appointments be made at least 24 hours in advance. This allows us to accommodate other clients who may be waiting for an appointment. Cancellations made with less than 24 hours' notice will incur a cancellation fee equivalent to 100% of the scheduled service cost.
2. No-Show Policy:
Clients who do not show up for their scheduled appointment without prior notice will be charged 100% of the scheduled service cost. This policy helps us manage our schedule effectively and respect the time of both our stylists and other clients.
3. Emergency Situations:
We understand that emergencies happen. If you need to cancel or reschedule your appointment due to a genuine emergency, please contact us as soon as possible. We will handle these situations with understanding and discretion, and may waive the cancellation fee at our discretion.
4. Late Arrivals:
If you arrive more than 15 minutes late for your appointment, we will need to reschedule your service to accommodate our schedule. In such cases, the full service fee will still apply.
5. Pre-Booked Appointments:
For clients who have pre-booked multiple appointments, we appreciate your commitment and request that you provide ample notice for any changes to your schedule to avoid any cancellation fees.
We value your time and patronage and strive to provide you with the best possible experience at Lavish Studio. By adhering to this cancellation policy, you help us maintain a high standard of service for everyone. Thank you for your understanding and cooperation.
For any questions or to make changes to your appointment, please contact us at lavishthestudio@ymail.com.
Please note: If a credit card is on file, it will be charges for any of the above situations.